Usability Testing Conducted On New County WebsiteUsability Testing Conducted On New County Website

11/29/12 - This week several Livingston residents were asked to beta test a mockup of the county government’s new website for function and usability. The Livingston County Board of Commissioners approved the creation of a new county website in August of this year. The current website has not been updated in terms of overall format for more than a decade, and County Applications Manager Diane Gregor says it is simply too old to meet modern expectations. A new website is being designed to make it easier to find county departments and access services online. Testers were recorded as they navigated around the mockup website and gave feedback on its content, layout, and usability. They were then asked to complete a series of tasks, such as paying traffic tickets or purchasing pets from Animal Control, and give positive or negative feedback on the process. While the final product will differ from the mockup, the front page of the website shown to testers included a front page with news articles, upcoming events, and links to several commonly selected services. The county services are offered through the individual pages of the departments that offer them. The feedback from the tests will now be used to produce a more effective final version of the website, which is expected to be rolled out early in the spring of 2013. (TD)